Delivery and Returns
At Boyd Safety Supplies we will attempt to dispatch all orders as quickly as possible and we will notify you by email when this has been done. Some brands may take slightly longer to dispatch than others. The estimated delivery time begins once you have received your dispatch email. Any dispatch issues or updates will be communicated to you as soon as possible via your contact details.
If your order is placed on a Saturday or Sunday, the process of dispatching your order will not begin until the Monday.
We deliver to UK Mainland only, this excludes the Highlands, Islands, and Ireland. We offer a next day courier service as standard for most items, this ensures that your order is delivered quickly and safely.
Free Delivery: (2-4 working days) on all orders over £50.00 (inc. VAT)
Standard Delivery: (2-4 working days) £4.99
*Some orders will arrive before 2 working days depending on stock availability.
Collection: Alternatively, if you are in South West Scotland, you can collect your delivery from our premises in Dumfries between the hours of 9am and 5pm, Monday to Friday. We will contact you to let you know when your delivery is ready for collection.
Minimum Order: There is a minimum order value of £5 (+VAT) when ordering from our website.
ReTurns and REfunds
We hope that you will be fully satisfied with your purchase and if you have any questions or problems we are always happy to help – please do get in touch. However, we understand that sometimes you need to cancel your order or return items for certain reasons. You can shop in confidence that at Boyd Safety Supplies we fully comply with consumer protection regulations. If you are a business customer, we also offer a similar returns policy for your convenience; please read on for details.
Non-business customers (consumers)
You have a right to cancel your order starting from the moment you place it and ending 14 days after you have received delivery. You must notify us of your cancellation within that time, either via email (email@example.com) or phone (01387 251170).
After you have notified us, you must return the goods to us at your own cost as soon as possible this is unless we delivered them to you in error or they were defective, in which case we will pay the return cost. While you have the goods, you must take reasonable care of them.
Once we receive your notification to cancel and have received the goods back, we will refund you the full cost of the order and the standard delivery cost if the order was faulty or in error. The refund will be processed as soon as possible and within 14 days of your notification.
The above is a summary of your rights; for full details please see our terms and conditions.
Business customers (B2B)
We are pleased to offer our business customers the option to cancel their order or return specific items within 28 days of delivery. We will refund the full cost of the item(s) but not the delivery charge.
If you wish to cancel or return an item you must notify us within the 28 day period and send the item(s) back to us at your own expense. Once we receive the item(s) we will process your refund as soon as possible and ensure you are notified when the process is complete.
If the goods are defective or were sent in error, we will pay the return costs and original delivery costs but you must still notify us within 28 days of delivery.